Refund policy

Last updated: August 12, 2026

We want you to be fully satisfied with every Pull'r tool. If your purchase isn't right, here's how we handle returns.

You have 30 days from the date of delivery to initiate a return. Items must be unused, in original packaging, and in resellable condition. We reserve the right to refuse returns that show signs of use, wear, or damage caused by the customer.

Due to the nature of our products — many feature sharp edges, carbide teeth, or cutting surfaces — we cannot accept returns on any item where the factory safety seal has been broken, the blade has been mounted, or the tool has been used. This includes saw blades, utility knives, chisels, and any product with an exposed cutting edge. Please inspect your order carefully before use.

Email us at help@pullrholding.com with your order number and reason for return. We will reply within 1–2 business days with a Return Merchandise Authorization (RMA) and instructions. Do not send anything back without an RMA.

The customer is responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. In those cases, Pull'r Holding Company LLC will cover return shipping and issue a full refund or replacement at no charge.

Once we receive and inspect your return, we will process your refund to the original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.

We only replace items that are defective or damaged. If you need an exchange for the same item, contact us at (224) 366-3500 or help@pullrholding.com.

Gift cards, final-sale items, and any product that has been used, sharpened, altered, or missing original packaging.

Reach us at help@pullrholding.com or call (224) 366-3500, Monday–Friday, 9:00 AM – 5:00 PM CST.